Thank you for shopping with Mila’s Haus of Beauty. We want you to be happy with your purchase, and we are here to help if there is an issue with your order.
Return Eligibility
Due to the nature of beauty, skincare, hair care, fragrance, and personal care products, items must be unused, unopened, and in their original packaging to be eligible for return.
For health and safety reasons, we are unable to accept returns on items that have been opened, used, tested, damaged after delivery, or removed from their original packaging.
Return Window
Return requests must be submitted within 14 days of delivery.
To request a return, please contact us at:
Please include your order number, full name, email address used at checkout, and the reason for your return request.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Opened or used beauty products
- Skincare, hair care, fragrance, or personal care items that have been opened or tested
- Sale or clearance items
- Gift cards
- Items marked final sale
- Products damaged after delivery
- Items without original packaging
Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 3 business days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A short description of the issue
We will review the issue and do our best to make it right.
Exchanges
At this time, we may not offer direct exchanges. If your return is approved, you may place a new order for the item you would like instead.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item.
Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Questions
For return or exchange questions, please contact us at: