Thank you for shopping with Mila’s Haus of Beauty.
We want you to feel confident when shopping with us. Please review our refund policy carefully before placing an order.
Refund Eligibility
Refunds may be issued for approved returns that meet our return eligibility requirements.
Due to the nature of beauty, skincare, hair care, fragrance, and personal care products, items must be unused, unopened, and in their original packaging to be eligible for return and refund.
For health and safety reasons, we cannot accept returns or issue refunds for items that have been opened, used, tested, damaged after delivery, or removed from their original packaging.
Return Window
Return requests must be submitted within 14 days of delivery.
To request a return, please contact us at:
Please include your order number, full name, email address used at checkout, and the reason for your request.
Final Sale Items
The following items are not eligible for refund:
- Opened or used beauty products
- Skincare, hair care, fragrance, or personal care items that have been opened or tested
- Sale or clearance items
- Gift cards
- Items marked final sale
- Products damaged after delivery
- Items without original packaging
Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 3 business days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A short description of the issue
We will review the issue and determine the best next steps.
Refund Processing
Once your return is received and inspected, we will notify you if your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Shipping Charges
Original shipping charges are non-refundable unless the refund is due to an error on our part.
Customers are responsible for return shipping costs unless the return is due to an error by Mila’s Haus of Beauty.
Canceled Orders
If your order is canceled before it has been processed or shipped, a refund may be issued to the original payment method.
If your order has already been processed or shipped, it may no longer be eligible for cancellation.
Questions
For refund questions, please contact us at: