How can I contact Mila’s Haus of Beauty?
You can contact us by email at:
Please include your order number if your question is about an existing order.
How long does it take to process my order?
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
During high-volume periods, promotions, or holidays, processing times may be slightly longer.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for tracking updates to appear after your order has shipped.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible at:
We cannot guarantee changes or cancellations once an order has been processed or shipped.
What should I do if my package says delivered but I did not receive it?
First, check around your delivery area, mailbox, front desk, package room, neighbors, or anyone else who may have accepted the package.
If you still cannot locate it, contact the shipping carrier directly for help. You may also contact us at info@milashaus.com, and we will do our best to guide you through the next steps.
What should I do if my order arrives damaged?
Please contact us within 3 business days of delivery at:
Include your order number, photos of the damaged item, and photos of the packaging.
Do you accept returns?
Return requests must be submitted within 14 days of delivery.
Due to the nature of beauty, skincare, hair care, fragrance, and personal care products, items must be unused, unopened, and in their original packaging to be eligible for return.
Please review our Returns & Exchanges page for full details.
Are sale items returnable?
Sale, clearance, final sale, opened, or used items are not eligible for return.
Do you offer exchanges?
At this time, we may not offer direct exchanges. If your return is approved, you may place a new order for the item you would like instead.
Do you offer wholesale accounts?
Yes. Mila’s Haus of Beauty offers wholesale opportunities for approved business customers.
Please visit our Wholesale page or contact us at:
Do you offer international shipping?
Available shipping options will be shown at checkout. If international shipping is not available for your location, checkout will not display that option.
How can I stay updated on new arrivals and promotions?
You can sign up for our email list to receive updates about new arrivals, beauty deals, promotions, and special offers.